Adding Gaucho Plugins to your Stripe Team
How to grant the Gaucho Plugins support team temporary, least-privilege Stripe access for a specific support case.
If a support case needs Stripe-side evidence, you can temporarily add the Gaucho Plugins team. Start with Stripe’s read-only View Only role. It can show payments, balances, connected accounts, transfers, events, and logs without allowing changes. Grant a write-capable role only when the ticket identifies one exact action and you approve it.
When to grant access#
You should consider granting access when:
- You have followed all steps in the Troubleshooting guide without resolving the issue
- Transfers are failing with errors you cannot diagnose
- You need help verifying your Stripe Connect configuration
- Our support team has requested access during a support ticket
How to add a team member#
Log in to your Stripe account and navigate to Settings > Team.
Click + New member (or Invite member, depending on your Stripe Dashboard version).
Enter our support email address:
[email protected]Set the role to View Only for the initial diagnosis. Stripe says this role can view payments, balances, connected accounts, transfers, events, logs, reports, and payouts, but cannot edit them.
Do not choose Developer by default. Developer is a broad write role that can manage secret keys, create or refund payments, edit connected accounts and their bank or payout details, pay out the platform balance, and change almost all product settings. If a proven fix needs a write action, our support team will name the exact current Stripe role and the exact action for you to approve first.
Click Send invite. Our team will accept the invitation and begin troubleshooting.
Access levels explained#
Stripe’s current built-in roles that matter most for Split Pay support are:
| Role | Can View | Can Modify | Recommended for Split Pay support? |
|---|---|---|---|
| View Only | Payments, balances, connected accounts, transfers, events, logs, reports, and payouts | Nothing in those areas | Yes — default for diagnosis. |
| Connect Onboarding Analyst | Connected accounts | Create and edit connected accounts, capabilities, and identity information | Only for a proven onboarding/account-data action; it cannot view transfers. |
| Transfer Analyst | Payments, balances, connected accounts, transfers, disputes, and payouts | Create transfers to connected accounts and reverse transfers | Only for one separately approved transfer or reversal action; never for ordinary diagnosis. |
| Developer | Keys, events, logs, payments, balances, transfers, connected accounts, reports, and settings | Secret keys, payments/refunds, connected accounts and their bank/payout details, platform payouts, and almost all product settings | No — broad write access, not least privilege. |
| Administrator / Super Administrator | Almost everything | Almost everything, including team and sensitive account controls | No. These roles are unnecessary for Split Pay support. |
Stripe can change role names and permissions. Check Stripe’s current Roles reference before sending the invitation. If the role shown in your Dashboard does not match this page, stop and ask us which least-privilege role the specific case needs.
Revoking access#
Once troubleshooting is complete, you can remove our team member at any time:
- Go to Settings > Team in your Stripe Dashboard
- Find
[email protected]in the team member list - Click the three-dot menu and select Remove
Revoke access as soon as the support case is resolved. If you approved any write-capable role, remove it immediately after the approved action and verification are complete.