Transfer Confirmation Email PRO

Overview#

The Transfer Confirmation Email feature sends one WooCommerce email after an order’s first transfer batch that contains at least one successful leg. The email groups the attempted product, shipping, tax, and global legs for that order. It is not sent again by Split Pay when the order is retried.

This email is for store admins. To notify the vendor and the customer when money moves, see Transaction Emails PRO.

Enabling transfer emails#

Choose the recipients under WooCommerce → Settings → Emails → Transfer Confirmation. If the Recipient(s) field is blank, Split Pay uses the WordPress Administration Email Address.

Successful transfer emails#

When a transfer completes successfully, the confirmation email includes:

• WooCommerce Order ID — The order that triggered the transfer.
• Transfer Amount — The amount sent to the connected account.
• Connected Account ID — The Stripe account that received the funds.
• Stripe Dashboard link — A successful transfer amount links directly to that transfer in Stripe.

Mixed or failed transfer batches#

When one leg succeeds and another fails in the same batch, the email marks the failed leg as Failed and links the successful leg to Stripe. Read the order note or transfer log for the exact failure reason. If every leg fails, Split Pay does not send this confirmation email because no transfer succeeded.

Managing email volume#

Split Pay sends at most one of these emails per WooCommerce order, even when that order has several transfer legs or is retried. Stores with many split-payment orders can still receive a high volume of emails. Consider the following approaches:

• Email filters: Set up a filter in your email client to automatically organize Split Pay transfer emails into a dedicated folder.
• Selective monitoring: Enable emails temporarily when testing or onboarding new vendors, then disable when everything is running smoothly.
• Use the Transfers tab: For ongoing monitoring, the Transfers tab in the plugin provides a more efficient way to review transfer history without email clutter.