This page explains how to troubleshoot the Split Pay Plugin.
If you are 100% sure your Webhooks are configured correctly and you continue encountering issues with the Split Pay Plugin, please proceed with the following troubleshooting steps:
- 3.Activate a default WordPress Theme, such as Twenty Twenty Three.
- 4.Enable the Stripe Error log mechanism in your Stripe plugin settings:
Enabling Stripe Error Log in Stripe Plugin Settings
If this process solves the problem and the transfers are now working, the issue is most likely caused by a plugin or theme conflict. Attempt to reactivate each plugin or theme one-by-one and run a test payment each time. Once the payments fail, you've identified which plugin or theme may be causing the conflict. Please reach out to our team at the email address below to report the conflict, and we'll see what we can do to solve the problem.
Then, you'll need to contact our support team with some information.
First, enable Debugging in WordPress to make errors appear on the frontend of the site so you can include them in the ticket to us. To complete this, please follow these steps:
- To summarize the process, the instructions advise you to copy/paste the following code in your
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Enable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', true );
After enabling debugging and taking note of any errors that occur during a test payment, please take a backup of your site and contact our support team with the following details:
- 1.A clear description of the issue you are facing, including any errors and ideally including screenshots or video.
- 2.WP-Admin Administrator-level credentials.
- 3.FTP/SFTP credentials.
Please be 100% sure to take a backup of your site before contacting our team with the access details. We cannot be held responsible for anything that goes wrong with your WordPress website. We will do our absolute best to return your site to the state in which we received it, and we will only use access to troubleshoot or fix issues strictly related to the Split Pay Plugin.