Troubleshooting

This page explains how to troubleshoot the Split Pay Plugin.

Based on our experience working with hundreds of customer sites, there are a variety of reasons why Transfers may fail, including:

If your Stripe Platform account and Connected accounts meet 100% of the requirements above, please proceed with the following troubleshooting steps:

  1. Ensure you have disabled all other plugins except these 3 required plugins:

  2. Activate a default WordPress Theme, such as Twenty Twenty Three.

  3. Enable the Stripe Error log mechanism in your Stripe plugin settings:

Enabling Stripe Error Log in Stripe Plugin Settings

Once you've performed the steps above, please run another test payment.

If this process solves the problem and the Transfers are now working, the issue is most likely caused by a plugin or theme conflict. Attempt to reactivate each plugin or theme one-by-one and run a test payment each time. Once the payments fail, you've identified which plugin or theme may be causing the conflict. Please reach out to our team at the email address below to report the conflict, and we'll see what we can do to solve the problem. No need to provide any information below.

If Transfers still are not working with all other plugins disabled, please contact our support team with the following information:

  1. A clear description of the issue you are facing, including any errors and ideally including screenshots or video.

  2. WP-Admin Administrator-level credentials.

  3. FTP/SFTP credentials.

  4. We may ask you to share Developer level access to your Stripe account with the Gaucho Plugins team for our team to troubleshoot and make test payments.

Adding Gaucho Plugins to your Stripe Team

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