Common Errors

This page describes the common error messages seen when using the Split Pay Plugin.

Stripe Connect Account Sync Error

When clicking the Synchronize Stripe Accounts button, you may see this error:

You cannot access the connected accounts of your Platform's connected accounts.

This error results from using the incorrect API keys - the API keys of a connected account instead of the Stripe Platform account. The Stripe Platform is the account that processes transactions and initiate a partial transfer to connected accounts.

To solve this problem, double check your API keys are from the Stripe Platform account (not any connected accounts receiving transfers).

Cannot Create Transfers on Behalf of a Connected Account

If you're using a Stripe account connected to another platform, Transfers will fail and this error will appear in your Stripe error log:

Cannot create transfers on behalf of a Standard connected account.

Cannot create transfers on behalf of a Standard connected account.

The reason for this error is that Transfers are not allowed on accounts that are connected to another Stripe Platform, such as WooCommerce.

E.g. - if you created a Stripe account via WooCommerce or another platform, your account may be tied to their Stripe Platform.

To solve this problem, you'll need to create a new Stripe account in order to process transfers.

The new Stripe account can be registered under the same business or individual (it's not uncommon to have multiple Stripe accounts). The important thing is that you have a standalone Stripe account that is not connected to any Stripe Platform.