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Troubleshooting

When encountering issues with the Split Pay Plugin, please proceed with the following troubleshooting steps.
  1. 1.
    Ensure you have disabled all other plugins except these 3 required plugins:
  2. 2.
    Activate a default WordPress Theme, such as Twenty Twenty Three
  3. 3.
    Enable Debugging in WordPress to make errors appear on the frontend of the site. To complete this, please follow these steps:
    • Review the Debugging in WordPress instructions from the official WordPress.org team.
    • Set the WP_DEBUG, WP_DEBUG_LOG, and WP_DEBUG_DISPLAY parameters to true.
    • For simplicity, you can copy/paste the following code in your wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
​
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
​
// Enable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', true );
You must insert this code snippet BEFORE /* That's all, stop editing! Happy blogging. */ in the wp-config.php file.
Once you've performed the steps above and you are continuing to run into issues, please contact our support team with the following details:
  1. 1.
    A clear description of the issue you are facing.
  2. 2.
    WP-Admin Administrator-level credentials
  3. 3.
    FTP/SFTP credentials
  4. 4.
    Screenshots or copied/pasted error messages clearly identifying the problem you are having
Be 100% sure to take a backup of your site before contacting our team with the access details. We cannot be held responsible for anything that goes wrong with your WordPress website. We will do our absolute best to return your site to the state in which we received access and to fix the issues solely related to the Split Pay Plugin.